Support requests and systematic consultancy

Certified prestashop support ticket

PS-HELP
€59.90

€59.90

PrestaShop assistance, from the installation of modules and plugins to the development of dedicated solutions by PrestaShop certified developers. We provide support for your ecommerce, to solve any technical problem.

Description

Help with getting started with Prestashop
If you need help with getting started with Prestashop, we can help you with the installation and configuration of your ecommerce, give you advice and explain the basic features of prestashop, so you’re ready to sell online.

Help to install Prestashop modules
We provide support for the installation of all modules (even those not developed by us) on prestashop Addons, we can take care of everything from the purchase of the module license*, to its installation on your ecommerce.
*) at the end of the intervention we will turn the module directly into your prestashop Addons account.

Help to grow your site in Prestashop
We don’t limit ourselves to technical support, we can provide advice to grow your ecommerce, from SEO optimization to social marketing campaigns and in Google ADV. We are Google certified agency.

Help to restore Prestashop
Receive errors 500, 502, 503 ... you do not load the site in Prestashop, whether it is a bug, a server problem or an ongoing hacker attack, we can help you to quickly restore the operation of your ecommerce in Prestashop.

Help to migrate or update Prestashop
Need to update your ecommerce to the latest version of Prestashop? You want to migrate from other CMS to prestashop. We are certified Prestashop partners and can provide you with all the necessary support.

Costs and timing of intervention
The prestashop freelance support is based on the Ticket system, for the resolution of small bugs or the installation of a module, a single Prestashop support ticket is enough. Before proceeding with the purchase, please report your problem or need, you will receive the exact estimate of the cost of the intervention. Click here to report your problem with prestashop.

1. The ACTUAL COST OF THE INTERVENTION is calculated at the opening of the report in our assistance system*, if the duration of the intervention exceeds the value of 1 ticket you will be provided with the estimate of the tickets necessary for the resolution of your problem.
2. DURATION AND TIMING: the timing of intervention will take place within 8 hours from the request, from Monday to Friday and from 10:00 to 20:00 (excluding public holidays and holidays)However, it will be possible to receive remote assistance beyond this limitation in the form of extraordinary and urgent interventions.
3. EXTRAORDINARY AND URGENT INTERVENTIONS: Remote extraordinary interventions to be carried out outside working hours or on public and working days should be agreed separately.

Product Details

Phone support language:
Italian
Email support language:
Italian and English

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