The offer includes up to 4 (four) hours a month of consulting for problems / incidents in the management of the catalog, customers and orders, or up to 2 (two) hours of basic technical assistance per month on PrestaShop for bug fixes relating to the modules included in the standard installation of PS and / or modules of Arte e Informatica , the resolution of problems relating to the update and / or access to the Front-End and Back-End . Ideal solution also for Web Agencies that need technical support from certified developers.
The offer includes :
- Installation recommendations (hosting, modules and graphic templates)
- Installation of Addons modules (configuration excluded)
- Installation of graphic templates
- Back-office configuration and native or Arte e Informatica modules
- Support for importing the catalog in CSV format
- Expert advice
- Marketing consultancy
The following are excluded from the support plan :
- Creation of custom graphics
- User training
- Ecommerce migration
- Interventions on modified parts of the code
- Development of customized solutions that the customer wants to add to the store
Zero Thoughts Disaster recovery
It is a technical form of insurance that covers cases in which it is necessary to restore the entire ecommerce or in the event that your shop is targeted by spammers and / or subjected to cyber attacks that compromise its functionality. Zero Thoughts insurance covers technical intervention by a certified developer until the problem is completely resolved.
Disaster recovery technical insurance covers only 1 ecommerce / domain for accidents occurring after the subscription of the service. Assistance is only in Italian and subject to verification by our technicians. The following are expressly excluded from the services and performances: transfer of software, consumables, hardware materials of any kind.
Timing of intervention
The timing of the intervention will take place within 18 hours (working) from the request, from 10:00 to 20:00 (Italy time zone) holidays and holidays are excluded, it will still be possible to receive remote assistance beyond this limitation in the form of extraordinary interventions and urgent.
SPECIAL WEB AGENCY
Web Agencies that sign a Zero Thoughts contract with Arte e Informatica in addition to technical assistance on PrestaShop, will receive a 10% discount on all modules and services sold on tecnoacquisti.com.