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Key Features:
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WhatsApp Number Request During Registration: During the registration process, customers can provide their WhatsApp number, facilitating future communications and order updates.
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Personalized Messaging from the Back-End: Administrators can send personalized messages to customers via WhatsApp Web directly from the order management section in the Back-End.
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Multilingual Support: Configure different mobile numbers or WhatsApp accounts for each language available in your store, ensuring effective communication with an international clientele.
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Compatibility with Mobile and Desktop Devices: The WhatsApp application opens automatically on both PCs and mobile devices, without the need for the customer to add the store's number to their contacts.
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Flexible Integration: Possibility to insert the WhatsApp contact in various positions within the product page and other sections of the site, such as product descriptions or HTML modules.
Benefits for Customers
Integrating the "Product Information Request via WhatsApp" module into your PrestaShop store offers numerous advantages to customers:
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Immediate Communication: Customers can obtain quick answers to their product questions via WhatsApp, enhancing the shopping experience.
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Real-Time Updates: They receive instant notifications about order confirmations, shipping updates, and other relevant information directly on WhatsApp.
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Personalized Assistance: They can communicate directly with customer support, receiving tailored assistance for their specific needs.
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Ease of Use: No need to install new apps or create new accounts; customers simply use WhatsApp, an application they are already familiar with.
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Conversational Shopping Experience: They can explore products, place orders, and receive personalized recommendations through natural conversations on WhatsApp.
These benefits contribute to creating a smoother, more efficient, and satisfying shopping experience for customers, increasing their trust and loyalty to your online store.
Advantages of Using WhatsApp in Your E-commerce:
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Immediate Communication: Offer your customers a direct and quick channel to request information and assistance, improving the user experience and increasing the likelihood of conversion.
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Customer Loyalty: By maintaining constant and personalized contact via WhatsApp, you can strengthen the relationship with your customers, promoting loyalty and encouraging repeat purchases.
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Operational Efficiency: Manage customer communications more efficiently by centralizing requests and responses through a widely used messaging platform.
Implementing this module will transform communication with your customers, offering a more responsive and personalized service, and fully leveraging WhatsApp's potential as a support and marketing tool.
Hook on the product page
You can set different display positions on the product page (product.tpl in your template) and add a custom view.
The standard PrestaShop 1.7.X template only supports the Footer Product position and adds the Reassurance position, but it’s possible to edit the file: /themes/classic/templates/catalog/product.tpl and insert the custom hook by entering this code in your chosen area:
{hook h='displayProductCustomized'}
You can also insert this position in PrestaShop 1.6 by editing the file product.tpl in your template for the standard PD template: themes/default-bootstrap/product.tpl.
