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Tecnoacquisti.com offers certified support for PrestaShop, one of the most widely used e-commerce platforms. With a support ticket, you will have an expert on hand to help you keep your e-commerce up-to-date and secure, saving you time and resources.
The service guarantees a response within 8 business hours and includes one hour of support, which can be used for one intervention.
Don't let technical problems slow down your business: purchase the PrestaShop support ticket and let the experts at Tecnoacquisti.com take care of everything.
How long does it take to handle a technical intervention?
The length of time required to handle a technical response varies depending on the specific nature of the request and the complexity of the error found in your e-commerce. Nevertheless, we strive to provide a preliminary response, possibly requesting additional details, within a few hours of receiving the request. Where possible, technical intervention is initiated immediately.
Costs and timing of intervention
PrestaShop freelance support is based on the Ticket system, for fixing minor bugs or installing a module, a single PrestaShop support ticket is sufficient. Before purchasing please tell us your problem or need, you will receive the exact estimate of the cost of the intervention. Click here to report your problem with PrestaShop to us.
1. The ACTUAL COST OF THE INTERVENTION is calculated when the report is opened in our support system, if the duration of the intervention exceeds the value of 1 ticket you will be provided with an estimate of the tickets needed to solve your problem.
2. DURATION AND TIMING: The intervention timeframe will be within 8 hours of the request, Monday through Friday and from 10:00 am to 8:00 pm (excluding holidays and public holidays), it will still be possible to receive remote assistance beyond this limitation in the form of extraordinary and urgent interventions.
3. EXTRAORDINARY AND URGENT INTERVENTIONS: extraordinary remote interventions to be carried out outside working hours or on holidays and weekdays should be arranged separately.
Extended Support for WordPress and WooCommerce
Our expertise is not limited to PrestaShop. We are also proud to offer support for WordPress, WooCommerce and other e-commerce platforms. Whether you need help installing plugins, optimizing your site or troubleshooting technical issues, our team of experts is here for you. With our assistance, you can be sure that your e-commerce, regardless of the platform, will always be in the right hands.
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Get Prestashop support
By completing the form below, you will be offered the opportunity to acquire an analysis of the problem present in your Prestashop ecommerce. In addition, you can that make a purchase for immediate action and access to the ticket area. You will be contacted by one of our PrestaShop experts who will immediately address the highlighted problem, or if necessary, perform a more in-depth analysis, providing you with the costs for a permanent solution to the problem.
PrestaShop Expert Badge ✭✭✭
Being a certified PrestaShop service provider is a recognition that attests to our expertise in creating e-commerce with advanced features customized for every type of industry. Our team of experts is always ready to respond to technical needs for the creation of state-of-the-art PrestaShop e-commerce with efficient purchasing and payment systems. Here are our certifications:
- Back-End IT-BE-1166 and IT-BE-1912 certifications with 100% score
- Front-End Certification IT-FE-6261 score 98%
- SeoZoom Certified Professional
Backup and security: we offer 24/7 backup and uptime monitoring services as part of our long-term support services.
Performance optimization: learn about our service to get the most out of your ecommerce in PrestaShop.
Try us for free: we are developers of addons for PrestaShop and provide several free modules, the first step to get to know us.
Our service center
We have a dedicated PrestaShop support area, and we are committed to responding to requests in a timely manner, offering the ability to activate urgent requests for critical issues.
How do we handle a support request? Here's our process:
- We provide a package of support hours that can be purchased without expiration;
- We give access to the ticket area for efficient management of requests;
- We handle requests on a daily basis, responding in a timely manner;
- We record the actual time used for each intervention.
Security of your data
Maximum attention to the security of your data, find out how to securely send us your login data: click here. Our support service uses the zendesk platform to ensure compliance with GDPR.
Saves time and resources
Technical support has never been easier. With just one ticket, you'll have access to one hour of dedicated support from our certified PrestaShop experts. Whether you need to install modules, develop custom solutions, or troubleshoot technical issues, we're here to help. Save valuable time and resources that you can devote to growing your online sales.
Keep your e-commerce up to date and secure
Maintaining a PrestaShop e-commerce can be a complex task. But with our support, you won't have to worry about a thing. We take care of everything from SEO optimization to marketing campaigns on social and in Google ADV. Also, if your site encounters problems such as 500, 502, 503 errors or hacker attacks, we are ready to step in and quickly restore your e-commerce operation.
Fast and reliable service
We know how important it is for you to have fast and efficient service. Therefore, we guarantee an intervention within 8 working hours of your request. And if you need assistance after hours or on holidays, we are available for extraordinary and urgent intervention. We provide quick and urgent intervention services for malaware removal and ecommerce restoration.
Take the next step with us
Don't let technical problems slow down your business. Rely on us for PrestaShop support. Purchase our support ticket today and let our experts take care of everything. With us by your side, you can focus on what really matters: growing your online business.
Our care packages
We provide solutions for every need such as custom module development, template development, module upgrading and maintenance, malaware removal, server migrations, upload time optimization, etc.
PrestaShop Support FAQ
Can you be entrusted to solve a single problem and what would be the associated cost?
Of course, our team is equipped to handle and solve individual problems as well. Since the complexity and nature of the problem cannot be determined in advance, we will make a detailed assessment of the issue and its solubility, and then provide you with an estimate. Our prices for a single intervention start from 69.90€
What is the cost of ongoing, comprehensive support for my Prestashop site?
Evaluating the cost for ongoing support depends on the complexity of the e-commerce and the features implemented, following the bonus/malus formula similar to that used in the insurance industry:the Zero Thoughts formula. A Prestashop site with few customizations presumably requires less maintenance than a highly customized Prestashop site with numerous modules. Consequently, the volume of work, time and resources required are greater, inevitably leading to higher costs.
Do you also offer custom Prestashop module development services?
Absolutely, our team can develop tailored Prestashop modules to meet your specific needs, in case there are no ready-made solutions to implement on your Prestashop site.
You can explore and download our free modules at tecnoacquisti.com, a great opportunity to appreciate the quality of our service and get to know us better. Our main goal in offering Prestashop support services is to find the most effective solution to your problem.
Often, the needs presented to us can be met using existing Prestashop modules or a combination of them. Our team of developers will be responsible for evaluating the best available solution and, if necessary, proposing customized and tailored development solutions
Do you make custom themes for Prestashop?
Absolutely, our team specializes in developing themes for Prestashop, designed according to the client's specific needs or interpreting their needs and scope. Our Prestashop developers have the skills to create any theme from scratch, from wireframes, Photoshop mockups or other graphics and illustration tools. The themes we create include theElementor Page Builder, to ensure the client has maximum autonomy in managing the homepage, category pages, blog, etc..
Are you a Freelancer or Web Agency?
Do you propose ecommerce solutions? Outsource the technical part to us, we are PrestaShop certified experts. Find out about special conditions dedicated to Web Agencies and Freelancers.
we take care of your customers.
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