12 Mesi Supporto Zero Pensieri

3 Months of PrestaShop Zero Thought Support

ZERO-PENSIERI-3
€177.00

(€59.00 al mese)

Tax excluded

€215.94

The offer includes up to 4 (four) hours a month of consulting for problems / incidents in the management of the catalog, customers and orders, or up to 2 (two) hours of basic technical assistance. Telephone assistance is only in Italian.

100% secure payments

Description

The offer includes up to 4 (four) hours a month of consulting for problems / incidents in the management of the catalog, customers and orders, or up to 2 (two) hours of basic technical assistance per month on PrestaShop for bug fixes relating to the modules included in the standard installation of PS and / or modules of Arte e Informatica , the resolution of problems relating to the update and / or access to the Front-End and Back-End . Ideal solution also for Web Agencies that need technical support from certified developers.

The offer includes :

  • Installation recommendations (hosting, modules and graphic templates)
  • Installation of Addons modules (configuration excluded)
  • Installation of graphic templates
  • Back-office configuration and native or Arte e Informatica modules
  • Support for importing the catalog in CSV format
  • Expert advice
  • Marketing consultancy

The following are excluded from the support plan :

  • Creation of custom graphics
  • User training
  • Ecommerce migration
  • Interventions on modified parts of code
  • Development of customized solutions that the customer wants to add to the store

Zero Thoughts Disaster recovery

It is a technical form of insurance that covers cases in which it is necessary to restore the entire ecommerce or in the event that your shop is targeted by spammers and / or subjected to cyber attacks that compromise its functionality. Zero Thoughts insurance covers technical intervention by a certified developer until the problem is completely resolved.

Disaster recovery technical insurance covers only 1 ecommerce / domain for accidents occurring after the subscription of the service. Telephone assistance is only in Italian and subject to verification by our technicians. The following are expressly excluded from the services and performances: transfer of software, consumables, hardware materials of any kind.

Timing of intervention

The timing of the intervention will take place within 18 hours (working) from the request, from 10:00 to 20:00 (Italy time zone) holidays and holidays are excluded, it will still be possible to receive remote assistance beyond this limitation in the form of extraordinary interventions and urgent.

SPECIAL WEB AGENCY

Web Agencies that sign a Zero Thoughts contract with Arte e Informatica in addition to technical assistance on PrestaShop, will receive a 10% discount on all modules and services sold on tecnoacquisti.com.

Product Details

Compatibility
Prestashop v. 1.6.X - v. 1.7.X
Phone support language:
Italian
Email support language:
Italian and English
PrestaShop Experts Program
PrestaShop Web Agency

Certified E-commerce Web Agency

Tecnoacquisti.com® is among the first Prestashop Platinum-certified agencies in Italy and in Europe. We specialize in helping small and medium-sized businesses sell online.

Consulting and Assistance

You can rely on our digital agency for advice or resolution of issues related to your online store or company website. 

Assistance | Check-UP | Hosting PrestaShop

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